Return Policy
What is the 15-Day Replacement Guarantee? How do I get a defective item replaced? What if the product does not fit me?
All
products sold at Ewigchic.com are covered under our 15-Day Replacement
Guarantee. Notify us of problems, fitting issues, damages or defects
within 15 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does
not fit you, contact Customer Service via email at care@ewigchic.com or
call us on +91 802665 0545, within 15 days from the date of delivery.
The defective product or part will be recalled and a replacement will be
shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 15 Day Replacement Guarantee:
- Any product that exhibits physical damage to the box or to the product
- Any product that has been washed
- Any product not in its original condition
- Any
product that is returned without all original packaging and
accessories, including the retail box and all other items originally
included with the product at the time of delivery
- Any product
without a valid and readable serial number, including but not limited to
products with missing, damaged, altered, tampered, or otherwise
unreadable serial number
How do I cancel an order on Ewigchic.com?
Cancellation before product has shipped:
- If you cancel your order before your product has shipped, we will refund the entire amount.
Cancellation after product has shipped:
- If your product has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
- If
you received the product, it will be eligible for replacement if it is
defective or has incorrect size. See 15-Day Replacement Guarantee for
further details.
How do I return a purchased item? What is the procedure to return a product to Ewig Chic?
In
order to initiate a return, please call our customer service at +91 80
26650545 or email us at care@ewigchic.com. Our customer service
representative will help you with the process.
- Complete the shipment return form that comes with your order.
- Please
include the original contents,certificates, and any additional material
sent with the shipment and ensure that the packet is properly sealed.
- Please send the return shipment back to our warehouse at the address below.
Black Linus Clothing Company Private Limited
12, 1st Floor,East End D Main,
9th Block East, Jayanagar,
Bangalore, Karnataka
India-560069
- In
case of product being damaged in-transit, please contact our customer
service at +9180 2665 0545 before sending the shipment back to us. Our
customer service representative will guide you in preparing the return
shipment.For the damaged product returns, you will be reimbursed up to
Rs 50 towards your shipping costs, provided you include the courier
receipt along with the return shipment. This is subject to your returns
being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Our
QC team will inspect the return shipment upon receiving it at our
Warehouse. Upon successful processing of return, you will be refunded
the purchase amount of returned product(s). If you have paid online via
credit card, debit card, or net banking, the refunded amount will be
credited back to your account. Otherwise,the refunded amount will be
credited back to your Ewig Chic account in a form of Gift Voucher or
equivalent amount will be credited to your bank account through NEFT.
What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?
Please click here to view our Shipping Policy.
